SECURITY AND PRIVACY POLICY

At IKENGA your privacy is respected and we wish to inform you on how information we collect from you is managed. This privacy policy outlines how we collect, store and use the information which you provide. You can be rest assured that your information is handled with utmost care, as ever endeavor in providing the best retail experience for our clients. We will ensure that your information is safeguarded, and all consumer legislation on data protection is upheld when handling your personal information.

www.ikenga.me to which this Privacy Policy refers to as “the website”, “we” or “our” is fully owned and managed by IKENGA TOURS, a travel service firm registered in city of Essen, Germany under the Tax ID number DE 68937045133. Our registered office.

We are designated as a data controller, as is stipulated under data protection legislation. As data controllers we are bound by law to comply with the Directive 95/46/EC of the European Parliament; General Data Protection Regulation Act of 2018 (GDPR).

We kindly encourage you to read this Privacy Policy, which falls under our Terms and Conditions. Should you require further information regarding our privacy policy or how your information is handled you can do so by contacting us here. You are well within your rights to inform the relevant data protection regulator regarding our use of your data. For German residents reading this Privacy Policy, the appropriate body will be the Federal Commissioner for Data Protection and Freedom of Information. For those accessing this website from outside Germany, kindly refer to the relevant data protection regulator in your country.

The information you provide us with are genuinely used to pursue our legitimate interest, where permitted to do so by law, in order for us to fulfill our contractual obligation to you or on grounds that you grant us permission to do so. You may at any time withdraw your consent by contacting us, If for any reason you assume that we have not honored the terms in this policy, you can agree to us reaching out to you as well.

This Privacy Policy may be amended at any time, the updated version always be available on the website. By continuing to use this website you accept all updates made to the website. ​

INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process information about you in order to deliver a fine luxury retail experience. Your information is given to us the moment you make a purchase, sign up to our newsletters, register for a competition or enroll in our Rewards Program.

Each time you visit our website we may automatically collect your web usage information which may include, but not limited to; I.P. address, operating system/platform, web browser type, login information  and time zone setting. In addition, we may collect information regarding your visits such as; your entire Uniform Resource Locator (URL) including date and time, time on page, page response time, download errors, length of visits to certain pages, page interaction information.

USING YOUR INFORMATION

If you instruct a delivery partner or courier service to redirect your post, we will immediately update our records once your new address is received. Likewise, if we are informed that you no longer reside in the address we have on your account, we will delete it from our records.

We may at your consent, analyze your information and share your personal data with third parties that assist in segmenting and evaluating our clients. This is done solely to deliver a tailored experience with us.

We also employ the use of cookies on our website and emails we send to you, which may contain pixel tags and tracking technology that are used to personalize and enhance your experience with us. More information on cookies technologies can be found in our Cookies Policy.

ONLINE PAYMENT INFORMATION

IKENGA being a tourism service provider will require all purchases/enquiries to be made via the website. Therefore, you can expect that we collect certain banking details from you in order to fulfill your purchase or service.

Should you choose to pay by debit/credit card, your payment information must be collected to process the payment. We may request that you provide us with additional information to comply with the law. Such obligations include but are not limited to; legal obligation to enforce age restriction for the purchase of services and anti-money laundering obligation for high-value transactions.

Orders made at IKENGA for products and services slated for deliveries at later dates require additional contact details and delivery information for the order to be fulfilled. We may employ the use of third-party delivery partners to fulfill our service to you and we will need to share the information you provide with them for this reason.

MARKETING PREFERENCE

While interacting with us, you might be presented with the option to receive marketing communications from IKENGA. We will only send marketing communications to you if you choose to receive them and it will be done using your preferred means of communication. If you have not updated your marketing preferences in two years, we will contact and remind you that you can opt out of receiving marketing communications.

• If you make purchases within a two-year interval, we will continue to send you marketing messages until you communicate with us to stop. If you take no action, we will assume that you wish to continue receiving marketing messages from IKENGA.

• In the stance where you do not make a purchase at IKENGA within a two-year period, we will only continue to send marketing messages to you if you explicitly tell us to do so. If you take no action, then we will cease from sending marketing messages to you.

The marketing material we send you will be tailored after your spending behavior. We will do our best to ensure that you receive the marketing messages desired. If you give us your phone number or email address, and explicitly agree to receive marketing messages from us, we may pass this data onto social media companies or advertising agencies that work on our behalf. They enhance marketing communication channels from us to you. We may liaise with these companies to target or re-target you with information that interests you.

We only give phone numbers and email addresses to these entities. The usage of your data is done in order to meet our genuine interest and to reach potential clients. This use of your personal data is known as profiling. If you prefer not to see targeted advertisements from us on social media, kindly refer to the settings provided on that particular social media network or contact us at any time in order to opt out.

​REWARDS PROGRAM

​As a member of our rewards program you will receive exclusive information about our products, services and events

If you decide to become a member of our rewards program and choose to hear about our rewards, we will contact you about benefits reserved only for rewards members. Your information will be used to ascertain your eligibility for each benefit and to monitor your usage in order to assess client engagement and enhance service delivery.

To enhance our service, as a member of the rewards program we will send you emails, regarding your feedback detailing your experience with us. This service is conducted anonymously.

MANAGING YOUR INFORMATION

To fulfill the terms written in our Privacy Policy, we will only act on your consent to tailor your services to meet your desire. We remain dedicated to providing you with the best retail luxury experience, and will do so by sending you exclusive marketing messages about; exclusive services, products and events that you might be keen on. Kindly note that you can decide to opt out from receiving marketing messages.

• When you create an account at IKENGA, you can manage your communications preferences, when signing into your account.

• If you wish to do so, as an alternative, you contact us via email or telephone. You may also unsubscribe from certain marketing communications clicking on ‘Unsubscribe’ at every marketing message you receive.

It can take up to 28 days for your changes to be updated on our system. Therefore, you may still receive marketing messages from us during that period. If you wish to know more about how your information is managed, kindly do so by sending us an email. Also note, that we may omit some details from your request to protect the privacy of other individuals, or general exclusion for legal reasons.

DATA SECURITY

The security measures employed at IKENGA exist to keep your information safe. In areas where we ask a third-party to assist on our behalf, we ensure that they have adequate security standards in place.

Information you provide us is confined within IKENGA, and may be shared only within its subsidiaries. We also liaise with certain third parties, which assist in enhancing our service delivery to you. To ensure that the information third parties receive are safe and secure, all third parties must meet necessary information security standards.

We do not disseminate, distribute, disclose, or sell our client data to any outside entities who desire to communicate with you unless you explicitly agree to it. IKENGA does not share information outside the European Union on a regular basis. If needed we will do so following the relevant protection regulation requirements.

DATA STORAGE

Your information will be stored with us at IKENGA as long as required, or where there are legitimate grounds for them to be kept. Where your personal information is no longer required, for example; research purposes or analytics, we will delete all your personal details.

If you are a member of our Rewards Program or have an account with ikenga.me, we will keep your personal information and keep your account active. For clients who have not visited and made purchases on the website in the last four years, will have their account  and personal information deleted. After this period you will be required to create a new account if you wish to continue your experience with IKENGA.

For clients who are not registered at ikenga.me and are not part of the Rewards Program, but you have signed up to receive newsletters and other marketing messages, we will only keep your information, for as long as you permit us to continue communicating with you.

If you decide to shop as a guest and select the Guest Checkout option, we will only keep your personal details for a reasonable period of time after your purchase is made. This will enable us in fulfilling our contractual obligations to you, such as; refunds and guarantees. If you currently receive marketing messages from ikenga.me, we will include order information to your customer record.

Kindly bear in mind that if you are a member of our Rewards Program or a registered account holder at ikenga.me, but choose to shop as a guest on the Checkout process, we will automatically include your Guest Checkout purchase to your records internally. It will not  be published on your order history page as that only displays orders through the registered member journey. If you wish for it not to be this way, then kindly use another email address that is not registered or recognized by IKENGA.  

SECURITY POLICY

There are security measures in place to safeguard the website and the information you provide. This includes prevention of data misuse, loss and alteration. In spite of this, we cannot state with certainty that we will take responsibility for the information provided online.

In addition, we will never contact you via email to request for personal information. Never send sensitive information to us by email such as; debit/credit card information or passwords.

You must create a password to access your account on our website. You are therefore responsible for keeping it private and discouraged from sharing it with anyone.

NOTIFICATION OF CHANGES

Our Privacy Policy in Terms and Conditions may occasionally change. Any changes made to the manner in which your personal information is handled will be communicated to you directly.

Any changes to our Privacy Policy on the website will be updated with the date of modification written below. You are therefore encouraged to visit ikenga.me regularly to learn more about how your personal information is handled.

The Privacy Policy was updated, and brought into effect on December 5, 2021.

COMMUNICATING WITH IKENGA

Whenever you communicate with us via any communication channel namely; post, email, phone or social media. The information you provide us with will be used to respond to your feedback or request. Bear in mind that if you contact us by phone your calls may be monitored or recorded for quality, training and security purposes.